Refund policy

Please choose carefully as we do not offer refunds for returns due to change of mind. You are responsible for ensuring that any product you select on our Site is right for you prior to completing your purchase, based on your health status, medication use and advice received from your health practitioner.

Where goods are faulty, have been wrongly described, or are different to the product purchased on the Site, we will gladly provide a refund, exchange or credit.

If your order arrives damaged, please advise us within 24 hours of receiving so we can send a replacement and arrange collection of the damaged goods. Please contact us via email on info@bioblends.co.nz or phone our New Zealand help team on (+64) 9 377 6046.

Should you make an error when ordering online, Bio Blends will exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. No refunds or exchanges will be given on any opened products.

No refunds are given if you do not like the taste of the product or experience minor changes in health status a result of consuming the product. Opened products will not be accepted for return as a result of dissatisfaction with taste, dissatisfaction with product results, etc. Every individual has different perceptions on what is and isn’t palatable and is at different stages with their health. It can take up to three months for your body to adjust to the new nutrients it is receiving and during this time it can be common to experience changes to your body’s elimination pathways (such as diarrhoea (or constipation) and headaches) as your body uses the nutrients in Bio Blends to restore itself to optimal health.

Only items purchased on the Bio Blends Site can be returned to Bio Blends for a refund or exchange as outlined above. Items purchased in a store, specialty retailer or elsewhere must be returned to their original point of purchase.

In all cases, original proof of purchase must be provided and products must be returned within 30 days for Bio Blends to process any refund or exchange. Please email info@bioblends.co.nz in advance of your intentions to return or exchange a product, so that Bio Blends staff can assist you with a smooth transaction.